Salesforce Business System Manager


Job title: Salesforce Business System Manager

Company: Nvent

Job description: We re looking for people who put their innovation work to advance our succe and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. What_You_Will_Experience_In_This_Position This role will drive implementation of Salesforce best practices and be responsible for innovating, defining, implementing, and supporting strategic initiatives for the Salesforce platform. Demonstrate knowledge of Salesforce customer relationship management (CRM) technologies to enhance our customer experience, adoption, and maximize Salesforce ROI. Manage stakeholder expectations, demonstrate thought leadership resulting in new technical capabilities and approaches. As Salesforce subject matter expert for the Enclosures business unit the individual will act as Business Product Owner at the enterprise level. In_This_Position,_You_Will_Get_To * Lead the alignment of Salesforce development roadmaps to segment strategies * Engaging with sales leadership to drive the transformation journey from spreadsheets to CRM, from analog to digitization of sales processes * Act as the thought leader utilizing technology as a major sales enablement tool * Implement continuous improvements and adaptations in Salesforce aligning with the sales and business needs * Provide leadership and guidance to two team members (in Europe and India) * Collaborate with a team of established Salesforce professionals to drive projects and enhancements * Maintain detailed knowledge of business current technology and infrastructure from a functional perspective * Provide first level of support for Enclosure user functional issues * Provide reporting assistance, dashboards building * Maintaining data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues * Salesforce Major Release (Readiness) Review / Regression Testing * Answer best practices, process and How To Questions, lead Salesforce trainings * Represent the Enclosure business in new functionality demo sessions and testing cycles * Attend Salesforce LIVE webinars, community events and assist in end-user training sessions as new features and functions are deployed * Participate in driving functional requirements / user stories You_Have * Bachelor s degree from an accredited institution (preferably in Marketing, Business, Communications, Information Systems or related field) * Salesforce administrator certification required, advanced administrator preferred * 5+ years experience supporting Salesforce Sales Cloud or Service Clo in a Lightning enabled environment (or a combination of both). Experience with Communities, Commerce Cloud, and/or CPQ are preferred * Experience in participating in release management processes using either traditional change sets or 3rd applications (Copado, Autorabit, Gearset, etc.) * experience as a manager / team leader of direct reports or of a virtual team * Organizational Change Management * Strong focus on teamwork and ability to work in teams across all functions and levels * Strong analytical, troubleshooting and problem solving skills * Excellent oral and written communication skills * Understanding of Agile, SCRUM methodology. Experience with Jira and Confluence is preferred * English (advanced level) * Ability to manage and prioritize workload to meet deadlines * Highly motivated with a strong desire to succeed and achieve goals, as well as the willingness and ability to continuously learn new skills and take on added responsibilities We_Have * A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day o We are a $2.2 billion, high-performance electrical company with a dedicated team of 9,400 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers. * Commitment to strengthen communities where our employees live and work o We encourage and support the philanthropic activities of our employees worldwide o Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money * Core values that shape our culture and drive us to deliver the best for our employees and our customers. We re known for being: o Innovative & adaptable o Dedicated to absolute integrity o Focused on the customer first o Respectful and team oriented o Optimistic and energizing o Accountable for performance * Benefits to support the lives of our employees At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other s authenticity because we understand that uniqueness sparks growth. Show moreShow less

Expected salary:

Location: Saint Louis County, MO

Job date: Thu, 19 Nov 2020 08:40:31 GMT

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